General Terms and Conditions

Company: greg.design by Gregory Anthony Zagkos, UID: CHE-174.584.818

Status as of 28 January 2025

These are the General Terms and Conditions (GTC) for the cooperation between our customers (also referred to in this document as ‘clients’) and us, the company greg.design by Gregory Anthony Zagkos, referred to in this document as GD.

Dear client,

Thank you very much for your interest in working with us! We will treat your order and the communication within the scope of the order confidentially. In order to ensure the best possible collaboration, it is very important to us to communicate transparently and clearly in order to maximise the added value of our collaboration.‍

For individual agreements, missing provisions or other questions or concerns, we are there for you in a personal meeting.

1 Definition of the services

GD is committed to the objective and goal-oriented implementation of services in the field of graphic design: order preparation and planning, consulting, coaching and training, identity development in visual communication, research, sketches, concept development, detailed design, execution, realisation and production monitoring.



2 Offer & order


2.1 Offer

Our offers are fair, transparent and tailored to the briefing of the client. We are happy to explain all items to ensure a common understanding.

Quotations are indicative, usually valid for 10 days. Subsequent changes (see 2.3) will be charged separately.


2.2 Order placement and confirmation

An order is deemed to have been placed by written confirmation or down payment, also by e-mail or message. Consent to our GTCs is given when the order is placed; a signature is not required.


2.3 Author corrections

Additional services not offered (e.g. subsequent text or image changes) are subject to a charge as auto-corrections and are invoiced on a time and material basis.

Autocorrections are data or documents and templates that are incorrect or not supplied in accordance with the offer, as well as additional texts, subsequent text changes, texts that have to be manually transcribed or reformatted, additional or subsequent edits, additions, above-average dispatch and mediation work and correspondence with third parties, etc.


2.4 Terms of payment

Unless otherwise agreed, invoices are payable within 10 days, after which interest on arrears will be charged.


2.5 Duty to co-operate

The client shall support GD by providing the necessary information in good time. Additional expenses due to delays will be invoiced.


2.6 Reduction or cancellation of the order

In the event of a reduction or cancellation, GD shall be entitled to compensation for the work performed, costs incurred, damages and the right to use the previous work elsewhere. The rights of use remain with GD.


2.7 Completion of the project

A project is considered completed upon handover and full payment. Digital results are optimised according to current standards, but 100% perfection cannot be guaranteed. Data will be made available on request in return for compensation.


2.8 Notification of defects

The client shall check the services received immediately and report any defects in writing or by telephone within 8 days, otherwise the right to correction shall lapse.


2.9 External services & work by third parties

External services & purchases and services of third parties are charged to the client as standard, with an appropriate surcharge for organisational expenses if applicable. Offers from GD are generally exclusive of third-party costs.


2.10 Additional services

Deviations from the agreed workload and additional requests during the course of the project shall be invoiced separately.


2.11 Handling of your data

Our clients' data will be treated confidentially and protected to the best of our ability.


2.12 Retention of documents

GD retains project data for at least one year after completion. Longer storage can be agreed in writing; in the case of extensive projects, pro rata storage costs will be incurred.



3 Intellectual property


3.1 Copyrights and rights of use

All works created by GD remain protected by copyright. Upon full payment of the fee, the client shall receive the unlimited right to use the works to the extent specified. Excluded from this are creation and original files (see 3.6).


3.2 Extensions and adaptations

GD welcomes further developments of created works. Edited works may only be published after consultation with GD and in accordance with the conditions agreed in the individual case. We are happy to implement the changes for the client. This is the only way GD can guarantee the best possible quality for any desired use.


3.3 Attribution and reference

GD appreciates it when authorship is made visible. Unless otherwise agreed, GD may affix its logo or name in an appropriate manner or be named in the client's imprint.


3.4 Unfinished works

Drafts, rough versions and variants that have not been released for final use remain the property of GD and may not be used, modified or published in any form without prior consultation. The publication of such non-finalised works shall only take place on the basis of express consent and the conditions agreed in individual cases.


3.5 Specimen copies and references

GD is happy to receive a specimen copy of any published work and reserves the right to use the work for reference or advertising purposes. If publication is not desired, a brief note is sufficient.


3.6 Creation and original files

The original files and creation data created as part of the project remain the property of GD and are not released as standard. The customer receives the final versions released for the agreed use.

We are happy to pass on the original files on request or in accordance with the agreed conditions. Without such an agreement, all rights to the created files remain with GD.



4 Utilisation of order data


4.1 Data protection

GD shall handle all personal data in accordance with Swiss data protection regulations and shall only disclose such data if required by law.


4.2 Warranty

GD assumes that the client is authorised to submit third-party materials (texts, images, etc.) for processing. Should the rights of third parties nevertheless be infringed, this shall be the sole responsibility of the client, who shall indemnify GD.



5 Exclusion of liability

GD is only liable for direct damages resulting from intentional or grossly negligent behaviour and assumes no liability for indirect damages, consequential damages or lost profits. Further risks are borne by the client. Liability excludes claims arising from direct or indirect damage caused by defects, provided there is no gross negligence.

The client is responsible for technical aspects such as domain and mail transfer, hosting and other digital services. GD only takes on design, layout and simple set-up tasks as standard, but is happy to support the client with set-up and training or in accordance with the agreed services. Work on existing services, websites or templates is carried out at the client's own risk.

GD only works for competitors of the client, unless a direct competitive situation has been expressly communicated and there are

special concerns exist.


5.1 Exclusion of liability for work with third parties

GD may commission third parties (e.g. printers, freelancers) itself or on behalf of the client or involve them as subcontractors. GD accepts no liability for failures or defects of suppliers. The selection is based on experience, but without any guarantee for their availability or quality.


5.2 Extended exclusion of liability

GD accepts no liability beyond the value of the services provided. Liability for indirect damages, consequential damages or lost profits is expressly excluded, except in cases of intent or gross negligence.



6 Applicable law and place of jurisdiction

The contractual relationship is subject to Swiss law. The place of jurisdiction is Bern. Should a provision be invalid, the validity of the remaining provisions shall remain unaffected; the invalid provision shall be replaced by a provision corresponding to the objective.